IMMEDIATE RELEASE

College Park, MD - October 1, 2010 - Optimal Solutions Group, LLC (Optimal) Research Analysts Lindsey Cramer and Erin Twamley will present on "Intelligent Helpdesk Management" as part of the Optimal Brown Bag Series.

The October 5 session is the first part in a two-part session on establishing and managing Intelligent Helpdesks. Part I will provide an overview of the purpose of establishing and managing helpdesks, as well as stakeholder responsibilities. The presentation will review the different types of helpdesks, the challenges and mitigation strategies for managing helpdesks, and the tools used to report helpdesk activity.

Optimal currently employs Intelligent Helpdesks on multiple projects, including Supporting Healthy Marriage, National Center on Service Obligation, the Medicare Advantage Quality Improvement Organization project, and Maryland Fatherhood & Marriage Evaluations. Intelligent Helpdesks have been a prominent part of Optimal projects since 2004.

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Founded in 2000, Optimal Solutions Group, LLC is a non-partisan public policy research firm dedicated to rigorous and evidence-based research. Optimal's clients are local, state, and federal governments; non-governmental organizations; and corporations and foundations. Located in the M Square Research Park, Optimal has grown quickly by building on a reputation of exceptional services and products. Our clients benefit from our innovations, value, and efficiency, which we have been able to establish through a robust technology-based infrastructure, uncompromising and documented quality-control procedures, and effective employee recruitment techniques. Optimal has four research centers: health, education, workforce development, and housing.

For more information, please contact Optimal's Communications Department at 301.306.1170 or info@optimalsolutionsgroup.com.